I have lost my username and/or password

Don't be worried! You, as the lead contact person, can retrieve your username and password yourself.

Recover User Name / Password

If you are not the lead person on the reservation and you cannot contact or have lost contact with the lead person on your reservation, then you are welcome to contact BCT as follows: By means of submitting a ticket you can request a copy of your username and password be sent to you or you can Call us at (575) 434-3944 according to the days and times noted on our Contact page.

Please check your emails closely for that information as we often find travelers have already logged into their personal travel account by the time we search and can send out their lost username and password.