Bethel Coach Tours
Payment, Insurance, and Customer PolicyThis document expires: Never
This is a must read for everyone who is about to travel with BCT or may travel with them in the near future, so that you are not caught off guard by any surprises!
Bethel Coach Tours reserves the right to increase published rates and airfare supplements without prior notice. In Addition: fuel surcharges, government taxes, other surcharges and changes to deposit, payment and cancellation terms/ conditions, are also subject to change without notice.
TERMS AND CONDITIONS REGARDING PACKAGES THAT INCLUDE AIRFARE
Full Package – Prices quoted that include airfare are with suggested airfares only, from major international airports. In the event airfare is higher than the suggested airfare (at our time of purchase), you will be contacted to pay the difference, at which time you will have the option to change to “Land Package” at no additional charge and purchase your own airfare. If you change to “Land Package” at this time, we will include transfers, if you arrive/depart to the proper airport. If you change to “Land Package” on your own account, after having paid your deposit, there will be a $50 change fee per person.
Land Package – Prices quoted do not include airfare nor airport/hotel transfers. If you change to “Full Package”, after having paid your deposit, there will be a $25 change fee per person. Once you”ve changed to “Full Package”, you will be responsible for additional airfare above the suggested airfares of the “Full Package”, if and when applicable.
TOUR CONDITIONS FOR ALL TOURS
All airfares are based on advance- purchase fares, group inclusive tour fares or tour basing fares out of selected major airports. Because of hotel and airline commitments, the following cancellation policy must be followed. All notices of cancellation must be in writing and received during the period prior to departure in accordance with the following schedule. After you have received a written confirmation, there will be a change fee of $50.00 per person for any name changes (changing your reservation to someone else) or any change in your itinerary or departure city, as long as the airfare has not already been purchased. Once purchased, airline tickets are subject to the policies of the respective airline, which is usually that the tickets are non-refundable, non-transferable, etc. Change fees usually begin at $150, once tickets are ticketed. Although Bethel Coach Tours is the principal agent and takes great care in choosing its suppliers BCT does not control them and cannot be responsible for their acts or omissions. BCT accepts no responsibility or any claims, losses, damages, expenses arising out of injury, accident or death, loss or delay of baggage, unused days of any tour, strikes, acts of terrorists, mechanical breakdowns, government actions, weather, acts of God, or any other causes beyond our control or your failure to obtain mandatory documentation, passports, visas and health certificates, where required;therefore no refund can be made. We reserve the right to change hotels, aircrafts, dates, times, itineraries and rates. No refund will be given forsuch changes.
DEPOSIT AND CANCELLATION POLICY
$350 DEPOSIT REQUIRED AT TIME OF RESERVATION FOR ALL TRIPS.
NO REFUNDS EXCEPT THOSE COVERED BY INSURANCE.
LACK OF INSURANCE RESULTS IN NO REFUNDS.
BALANCE IS DUE 90 DAYS PRIOR TO DEPARTURE ON ALL TRIPS.
RESERVATIONS MADE UNDER 90 DAYS BEFORE DEPARTURE REQUIRE FULL PAYMENT.
IN SOME CASES LAND PORTION OF PACKAGE PRICE IS TRANSFERABLE.
TRANSFER FEES $50
MOST AIRLINE TICKETS ARE NONREFUNDABLE AND NONTRANSFERABLE.
FOR TICKETS THAT ARE REFUNDABLE AND TRANSFERABLE FEES WILL APPLY
PLEASE CHECK YOUR RESERVATION INVOICE FOR ERRORS
We strive for accuracy but sometimes we make mistakes. So please check your Reservation Invoice carefully.
AIRFARE: Airline tickets must have the same name as your identification. Therefore, if your trip includes airfare, please make sure your name is spelled on your reservation as it is spelled on your drivers license or passport including your middle name or initial, as it appears on your ID. This is a requirement of the Transportation Security Administration.
If you see any mistakes please give us a call or send us an email explaining the change, and we will promptly correct the mistake. Thank you!
To avoid high cancellation fees we recommend you purchase travel insurance through an agent of your choice or Bethel Coach Tours can process your application for travel insurance with a reputable travel insurance company at any time.
If you purchased travel insurance when making your reservation with BCT, your confirmation information will be issueddirectly from the travel insurance company and all claims would be submitted directly to them.
To view the benefits of purchasing travel insurance, please visit our website:
For an overview of the insurance we offer, as well as current rates, please visit our website:
Options Available and Under Consideration Concerning Pricing that Includes Airfare
BCT may need to implement the following policy changes or a combination thereof concerning:
1) Eliminate packages that include airfare and let each traveler find their own. This would be easier for us, but for many, this would not be so easy, as you must find the proper flight arrival times, airport/hotel transfers, etc. This can be very stressful! We take many factors into consideration when buying your airfare, to make your trip and travels as easy as possible.
2) Raise prices on packages that include airfare to cover the steep jumps in airfare for certain segments. This would be extremely difficult to price so that “Full Package” prices would be fair to and for all travelers.
3) Let current and future BCT customers know that “All Prices that Include Airfare are Subject to Change”. Then find a reasonable medium price for packages that include airfare, and when, or if, airfare exceeds the allotted amount, give you, the customer, notice that you will need to cover the increase or switch to a “Land Package”. This would take the stress out of traveling for those who prefer not to shop and purchase their own airfare while making sure BCT is able to provide packages that include airfare.
Even though BCT is already operating under a similar policy, as option 3 above states, and even though BCT already lets our customers know that prices and itineraries are subject to change without notice, we would like to make that policy a little more user-friendly and here is how:
First for those who have purchased a package that includes airfare. If, or when, airfare exceeds the allotted amount, BCT will notify the customers on their reservation the amount of the increase and allow them the option, with no fees attached, to change from “Full Package” to “Land Package” and buy their own airfare.
Second, BCT would like to offer ALL those who voluntarily change to “Land Package”, when notified of that option by BCT, the following service. BCT will include airport to hotel shuttle service when, and if, the customer buys their own airfare and flies into, and out of, the airports suggested by BCT. This will make those packages that do NOT include airfare more attractive and less uncertain as to how such one will get to and from their hotel upon arrival. Normally, that service is NOT included in “Land Packages”.
BCT reserves the right to implemented some and/or portions of the above stated policy(s) when and if they deem necessary! This policy allows BCT to achieve its goal of providing affordable and spiritual vacation packages to and for our brothers and sister in troubling economical times without much undue financial harm to itself!